Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, where applicable, and in its original packaging, where applicable. You’ll also need the receipt, order confirmation, or other proof of purchase.
To start a return, you can contact us at easynest.sup@gmail.com. Please note that returns will need to be sent to the following address:
Please do not send your item back before contacting us and receiving return instructions from EasyNest.
If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.
You can always contact us for any return questions at easynest.sup@gmail.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and provide an appropriate solution.
When contacting us about a damaged, defective, or incorrect item, please provide your order number and, where appropriate, clear photos or videos showing the issue.
Depending on the circumstances, EasyNest may offer a replacement, refund, or another appropriate resolution.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including perishable goods, personalized or customized products, products made according to specific customer requirements, and certain personal care or hygiene products where returns are not appropriate for health or safety reasons.
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Gift cards and items specifically marked as "Final Sale" or "Non-Returnable" are also not eligible for return.
If you are unsure whether your item is eligible for return, please contact us at easynest.sup@gmail.com before sending the item back.
SALE ITEMS
Unless otherwise stated on the product page, sale items may be eligible for return in accordance with this Return and Refund Policy.
Items specifically marked as "Final Sale" or "Non-Returnable" cannot be returned.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, if eligible, and once the return is accepted, make a separate purchase for the new item.
EasyNest generally does not process direct exchanges.
EUROPEAN UNION 14 DAY COOLING-OFF PERIOD
Notwithstanding the above, if merchandise is being shipped into the European Union and applicable consumer protection laws apply, you may have the right to cancel or return your order within 14 days without providing a reason.
This right is subject to applicable legal exceptions and requirements.
Nothing in this Return and Refund Policy is intended to limit any mandatory consumer rights that may apply to you under applicable law.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method. Please allow up to 10 business days for us to process an approved refund.
Please remember that it can take additional time for your bank, credit card company, or payment provider to process and post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at easynest.sup@gmail.com.
RETURN SHIPPING COSTS
Unless otherwise stated, customers are responsible for return shipping costs for returns due to a change of mind, ordering the wrong item, or no longer wanting the product.
If the return is due to an item being defective, damaged, or incorrectly supplied, please contact us before returning the item so that we can provide appropriate return instructions.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible at easynest.sup@gmail.com.
We cannot guarantee that an order can be cancelled once it has been processed or shipped.
If your order has already been shipped, you may need to receive the item and follow the return procedure described in this policy.
CONTACT US
If you have any questions about this Return and Refund Policy, please contact us at:
EasyNest
Email: easynest.sup@gmail.com